FAQs

 

Welcome to the Earthbound Nomad FAQ Page!

Explore answers to some of the most common questions about our shop, products, order processes, and policies. We are here to support your adventurous spirit and provide you with reliable information. If you have any additional questions, please feel free to contact us at theearthboundnomad@gmail.com.

1. When will my order arrive?

Shipping times vary depending on your location and the product ordered. Typically, orders are processed within 1-3 business days and shipped within 7-15 business days. Please check the product page for specific shipping details.

2. How can I track my order?

After your order is shipped, you will receive a tracking number via email. Use this number to monitor your order's progress on our website or the carrier's site, ensuring you stay updated every step of the way.

3. What is your return policy?

While we do not accept returns, we are committed to ensuring your satisfaction. If you receive a defective, damaged, or incorrect item, contact us immediately at theearthboundnomad@gmail.com so we can promptly address the issue.

4. How do I request a refund?

To request a refund, please email us at theearthboundnomad@gmail.com. We will review your claim and notify you if the refund is approved. Approved refunds are processed within 10 business days to your original payment method.

5. Where do the products come from?

Our products are shipped from trusted suppliers and sourced from within the United States, Mexico, and tentatively Costa Rica. This allows us to offer a wide range of high-quality products while supporting the smaller communities that produced them, and ensuring a more timely delivery to our customers rather than sourcing from large-scale factories in China.

6. Are there any warranties on your products?

Warranty details vary by product. For specific warranty information, please refer to the product page or contact us directly for more information.

7. How can I contact Earthbound Nomad?

You can reach out to us via email at theearthboundnomad@gmail.com, or use the messaging system on our "Contact Us" page. Our dedicated team is here to assist you and will respond to your inquiries as quickly as possible.

8. Do you ship internationally?

At the moment we do not ship internationally, but as our brand continues to grow and we refine our shipping processes with our vendors, we look forward to offering our products on a global scale.

9. How can I stay updated on new products and offers?

Sign up for our newsletter at the bottom of our website to receive updates on new products, special offers, and exciting news from Earthbound Nomad.

Thank you for choosing Earthbound Nomad for your adventure needs. We look forward to being part of your next adventure and providing you with gear you can trust and unforgettable experiences!